FAQ

Our designer furniture caters to style-conscious individuals who appreciate both aesthetics and convenience. Our typical customers include:

• Busy urban professionals seeking quality furniture
• Young families creating their first home
• Design-savvy individuals who value luxury with accessibility
• International customers looking for reliable global delivery

We combine designer aesthetics with practical accessibility. Our pieces feature:

• Contemporary designs that blend with various decor styles
• Quality craftsmanship at accessible price points
• Thoughtful packaging to ensure safe delivery
• Coordinated collections across living spaces

We recommend measuring your space before ordering large items. Contact our design concierge team at [email protected] for specific dimensions of any item to ensure perfect placement in your home.

Currently, we don’t provide assembly services. Most of our furniture comes with clear instructions for easy self-assembly. For complex items, we recommend consulting a professional assembler in your area.

Absolutely! Email our customer service team with the product name and we’ll gladly provide additional images from different angles to help with your decision.

We ship globally to most international destinations, excluding some remote areas in Asia. During checkout, you can enter your address to confirm availability.

You’ll receive tracking information via email as soon as your order leaves our warehouse. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. For Free Shipping (EMS), basic tracking is available.

Most items require signature confirmation for security. If you won’t be available, we recommend having someone available to accept delivery or arranging with the carrier for alternative delivery options.

Any applicable customs fees or import duties are the responsibility of the customer. These charges vary by country and are not included in our shipping costs.

We offer a 15-day return policy from the date of delivery. Items must be in original condition with all packaging. Original shipping costs are non-refundable. Contact our customer care team to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.

Once we receive your returned item, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Currently, we don’t offer gift cards or store credit options. We recommend our Free Shipping on orders over $50 as a great way to give the gift of designer furniture.

Our design concierge team is available at [email protected]. We typically respond within 24 hours on business days.

Our Columbus-based team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Visit us at:
Furni Sales Store
1099 Old House Drive
Columbus, US 43215