At Furni Sales Store, we take pride in offering designer furniture that meets the highest standards of quality and style. However, we understand that sometimes a piece may not work perfectly in your space. Our returns policy is designed with our design-conscious customers in mind, offering flexibility while maintaining the integrity of our collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unassembled, unused, with original packaging and tags). Please note:

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective
  • A 15% restocking fee applies to opened furniture packages
  • Original shipping fees are non-refundable

Non-Returnable Items

To maintain quality standards, the following items cannot be returned:

  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”
  • Opened mattresses or bedding items (for hygiene reasons)
  • Assembled furniture (must be returned in original unassembled condition)

Exchange Policy

We’re happy to exchange items within 15 days of delivery for a different size or color, subject to availability. Exchange requests are processed after we receive and inspect the original item.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of delivery with your request
  2. Provide Details: Include your order number, item(s) for return, and reason for return
  3. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Package Carefully: Repack the item in its original packaging with all included materials
  5. Ship Back: Send the item to our warehouse using a trackable shipping service

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Furni Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
SKU: [Product SKU if available]
Reason for Return: [Please specify]

For exchanges, my preferred replacement item is: [Product Name/SKU].

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt at our warehouse
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: International refunds may take additional time depending on your bank’s processing.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping Address

All returns should be sent to:

Furni Sales Store Returns
1099 Old House Drive
Columbus, US 43215

For any questions about our returns policy, please contact our design concierge team at [email protected].